What is a recommended action when assisting a customer who is airsick?

When assisting a customer who is airsick, directing cool air on the customer is a highly effective recommended action. Cool air can help alleviate nausea and provide a sense of comfort. It aids in reducing the feeling of being overheated, which can exacerbate symptoms of airsickness.

When someone feels airsick, they often benefit from fresh air or a cooler environment since this can help stabilize their condition and make them feel less claustrophobic or overwhelmed. In many instances, cabin air can become stuffy, particularly on long flights, which further contributes to discomfort; thus, directing cool air can make a significant difference.

On the other hand, encouraging the individual to eat something might not be advisable as it can aggravate their condition if they’re already feeling nauseous. Turning off the cabin lights could provide less stimulation, but it doesn't directly address the symptom relief needed for airsickness. While staying hydrated is generally important, making someone drink water may not be effective, particularly if they are already feeling nauseous, as it could lead to further discomfort.